Rules of Luxury Apartments

We would like to ensure that your stay is nice and to avoid misunderstandings. Therefore, we kindly ask you to read the rules below.

Booking confirmation is tantamount to familiarity with and acceptance of the rules.

  1. The apartment is rented by the day.
  2. Check-in at the Apartment begins at 4:00 p.m. on the day of your arrival and the latest check-out is at 11:00 a.m. on the day of your departure.
  3. You check in and check out individually using the Apartment access code sent by the accommodation host/apartment administrator to the person who has booked the Apartment on the day of check-in.
  4. If you would like to check in before 4:00 p.m., it must be agreed with the apartment administrator. Earlier check-in may result in an additional charge.
  5. Also, if you would like to check out after 11:00 a.m., it must be agreed with the apartment administrator. Extended stays may result in an additional charge.
  6. The Apartment has a curfew from 10:00 p.m. to 6:00 a.m.
  7. The conduct of Guests should not disturb other people. The Apartment administrator has the right to request that individuals under the influence of alcohol or drugs, individuals who behave aggressively or who disturb the peace and/or the welfare of neighbours and who fail to comply with generally applicable standards of social coexistence leave the apartment immediately without refund of any fees paid beforehand. In such a situation, the administrator is not obliged to refund money for the unused period of stay.
  8. The accommodation administrator has the right to cancel the initial booking within 24 hours of the moment of booking without giving any reason.
  9. The accommodation administrator has the right to refuse to receive and check in Guests who display verbal or physical aggression towards staff, the operator or other visitors. The deposit paid earlier is non-refundable.
  10. On arrival, Guests can use a remote control for the garage door and they are obliged to leave it at the Apartment on the day of departure. In case of loss or destruction of the remote control, Guests will pay a fee in the amount of PLN 200.
  11. If you experience any technical faults or other problems or inconveniences related to your stay in the Apartment, please report them to the Resident and contact them directly (by phone). The Resident will be able to provide on-site assistance.
  12. The rules for the use of the Wellness&SPA zone are defined in separate rules posted in the Wellness&SPA zone. Watches for access to the Wellness&SPA zone are the property of the Luxury Apartments.
  13. No pets are allowed in the Apartment. The Apartment staff have the right to refuse to provide accommodation to Guests who have brought a pet without agreeing this with them in advance.
  14. Items left by the Guest after leaving the apartment may be sent back at the Guest’s request at their expense to the address they have specified. Otherwise, after three days from the date of the Guest’s departure from the apartment, the staff will handle the items in accordance with the legal provisions regarding lost or found property.
  15. Due to fire protection requirements, it is forbidden to use any electric or gas-powered devices or appliances in the apartment which do not belong to the equipment of these premises and which may create a fire hazard, e.g. electric heaters, radiators, gas burners. It is prohibited to bring flammable materials, explosives and materials with unpleasant odours to the apartment.
  16. Each time you leave the apartment, please check if the door is locked.
  17. It is strictly forbidden to take things outside the facility (this does not apply to the Wellness&SPA zone) which constitute the furnishings of the apartment (e.g. towels, blankets, pillows, appliances, etc.).
  18. Please take care of your rented apartment, turn off unnecessary lighting, close the windows and turn off the water.
  19. Smoking and using other stimulants is prohibitedin the apartment.
  20. Any faulty operation of the appliances in the apartment must be reported to the apartment administrator within 2 hours of check-in.
  21. Guests bear full financial liability for any damage to or destruction of furnishings and technical appliances in the apartment caused by the Guest or their visitors.
  22. In case of any damage to the property in the Apartment, Guests may be charged for the damage within 14 days of check-out in accordance with the terms and conditions of the platform through which the booking was made (Booking, AIRBNB)
  23. In the event of any damage to the property in the Apartment, Guests booking the Apartment directly with Luxury Apartments may be charged PLN 500 for the damage within 14 days of check-out.
  24. The arrival of more people than the number booked (maximum number of people in the Apartment: 6 persons) must be notified at least 48 hours before your planned arrival so that the Apartment could be prepared.
  25. The apartment administrator must consent to the arrival of more than 6 Guests (depending on the capacity). If this provision of the rules is not complied with, the apartment administrator has the right to cancel the booking. Any costs associated with the stay of additional (more than six) persons amount to PLN 100 per person per night.
  26. Please inform us about the arrival of fewer people than booked no later than 48 hours before the planned arrival. The reduction in the number of persons on the day of arrival or during the stay does not change the price of the stay – the price from the booking applies
  27. The prices shown in the price list at the time of booking and sent in the booking confirmation apply. If changes are made to the booking, the prices shown in the price list at the time of change apply. Special promotional offers are not retroactive.
  28. The rented apartment must be left in the same condition as it was on the day of arrival.
  29. Please do not leave rubbish on the balcony.
  30. Earlier departure or late arrival ofGuests for reasons beyond the control of the apartment administrator do not entitle them to claim a refund for the unused service.
  31. Receipts and invoices for the stay are issued upon request within 7 days from the date of check-out. They will be sent by e-mail to the address indicated.
  32. The apartment staff or service staff have an extra set of keys for emergencies or sudden faults and they may enter the apartment for repairs while Guests are away from the apartment.
  33. Due to the ongoing renovations (refreshing or repair work), the offer presented in the photos may differ slightly from reality in terms of colour and design. The presented offer should be consistent with the type of equipment provided in the apartment.
  34. Parties, including hen and stag parties, are not permitted in the apartment.
  35. Rules of booking, payments, liability a. Customers who make their bookings online via e.g.: www.booking.com and www.airbnb.pl – payments, cancellations, etc. in accordance with the terms and conditions of the respective booking website. b. Customers who book directly with Luxury Apartments Booking is confirmed following the payment of the required deposit as per e-mail correspondence. c. The deposit is non-refundable and cannot be transferred to another date. You may only transfer your booking to other persons upon prior arrangement with the booking office. d. The apartment Guest must make the final payment for the stay by the date previously agreed with the accommodation host via e-mail.  

www.luxuryzakopane.pl

Zarządca apartamentu +48 508 269 338

Rezydent +48 792 500 057